Frequently Asked Questions

What we're good at


Q: What are the different eyelash extensions and how are they applied?

A: Eyelash extensions are single synthetic lashes applied directly to the natural lash, close to the natural lash line with a bonding adhesive. A single extension is applied to a single lash – they are applied carefully, one by one using specially designed tweezers. Synthetic lashes hold their shape.

Classic lashes

Natural looking eyelash extensions applied one by one to achieve the maximum result. I use maximum 0.15mm-0.10mm thickness that is healthy for your natural lashes and but still gives an amazing effect. 0.20mm or more is too heavy for your natural lashes and look more fake.

Classic +2d, 3d

Combination of classic and volume lashes for someone who wants a natural look with just a bit of extra volume. It’s one of my favourite styles – mixing classic lashes and 2d, 3d volumes. Clean look with some extra thickness.

Russian Volume lashes

Russian volume lashes are very thin, lightweight, hand-made fans (of 4-7  single lashes) that add more thickness, fluffiness and layers to your lashes. Lash fans are applied carefully – every single lash is isolated and only small amount of adhesive is used, to avoid lash clumps. This technique requires a very skilled lash stylist.

Q: How long do eyelash extensions last?

A: Lash extensions last through a full growth cycle of natural eyelashes, typically 6 to 8 weeks. Each person’s lash growth is somewhat variable (just like hair growth) – I suggest lash maintenance  2 to 3 weeks to maintain a full look. Leaving more than 4 weeks between your infill appointments will mean that we will have to do a new full set.

Q: How much do eyelash extensions cost?


Classic lashes full set $110, infill $70                         2hours service

Classic +2d, 3d full set $150, infill $100                    2, ½ hours service

Russian volume lashes full set $180, infill $120        3 hours service


Q: How do I take care of my lash extensions once they have been applied?

A: If you do get extensions, it’s important to care for them properly. I recommend cleaning them with special lash shampoo, as it’s gentle and won’t ruin the adhesive. It’s important to clean your lashes to avoid any build up, which can lead to irritations and even infections like conjunctivitis. If you wear eye makeup, make sure you do not use an oil-based makeup remover because this will destroy the bond and make your extensions fall out. Don’t touch or mess with them too much and avoid pulling them off.

Q: How do I clean eyelash extensions?

A: Thoroughly wet your lashes with warm water. Then layer good amount lash shampoo into your lash line.

Use lash brush to get shampoo into the lashes and pay attention to your lash line, this is where dust and dirt gets stuck. Clean around the eyes too.

Thoroughly rinse your lashes with warm water, twice if needed.

Bat try and brush.

Q: DOs

A: Do wash your lashes daily with a lash cleanser and use oil-free makeup remover. For better retention, you want to keep your lashes clean and get rid of any makeup residue or bacteria buildup that could lead to infections.

Oily skin types experience shedding at the faster rate than others- wiping your lids throughout the day is highly recommended to prevent the oil from travelling down the lashes (this applies for sweat also).

DO Brush your lashes daily to keep them looking nice and neat and always book in your infills well in advance to maintain the fullness and avoid any last-minute disappointments.

It is perfectly normal to lose 3-5 lashes a day, as our natural lashes shed on a daily basis.


A: Do not get your lashes wet for the first 24 hours following your appointment, including showers, steams or saunas. Also do not expose to extremely hot sun light first 12 hours.

Do not sleep on your lashes. Whichever side you sleep on more often will encounter a higher lash loss.

Do not use  any oil-based products around eye area including make-up, eye creams, serums, lotions, etc.

Do not rub, pick or pull your lashes. You will be pulling your lashes out prematurely.

Do not tint, perm or curl your lashes, as this cause damage.

Do not wear mascara. it is extremely hard to clean all the product off completely. Mascara is a big no for volume lashes, fan will close up and new full set is necessary.

Do not come in contact with extreme heat such as ovens, blow dryers and lighters. Extreme heat exposure can loosen the curl of the extensions.

Q: How often do I need to get Infills?

A: Your eyelashes are each on their own growth cycle – that’s why they don’t all fall out at the same time. Your natural lashes are replaced every 6-8 weeks and with them some of your extensions will fall out as well – this is why infills are needed. Infills should be done every 2-3 weeks and one appointment takes 2 hours to complete. Keep in mind that if your infill appointment is more than 4 weeks from your last appointment, it is considered to be a new full set.

The average person has 20-120 natural lashes per eye. Each eye can shed between 2-3 lashes a day.

1 week = 21 lashes

2 week = 42 lashes

3 week = 63 lashes


Q: What are eyelash extensions made of?

A: The term ‘silk and mink lashes’ is often confused for being composed of actual silk and mink fibres, but they are actually both made from synthetic fibres called PBT (polybutylene-terephthalate).


Name mink, is a marketing trick, there is no real mink fur used. Real mink fur would never be even and durable.


The characteristics that differentiate silk and mink are their tapering (how fine the lashes are shaped towards the tip), their weight, and their finish. In most cases silk is less tapered, lightweight, with a glossier finish; whilst mink lashes are more tapered, ultra lightweight, and has a matte finish.


From our experience however, the features and quality of both faux silk and mink lashes depends a lot on the brand of lashes, as the terms are used quite loosely and the characteristics described above can be reversed depending on the manufacturer.

Q: What sort of glue/adhesive and other materials/chemicals are used when applying eyelash extensions?

A: Adhesive quality is incredibly important not just for the overall look of the eyelash extensions, but also for health and safety purposes. I only use medical grade adhesives, the glue is up to EU standards.

Glue I use contains: ethyl cyanoacrylate, alkoxy-2-cyanoacrylate, phthalic anhydride, carbon black.

Please note, glues that contain N-methyl-2-pyrolidone are classified as toxic by Worksafe Australia. 

Q: Are allergic reactions to eyelash extensions common?

A: Most people have no reactions to any part of the eyelash extension application process. However allergies can happen and they can be caused by tape, adhesive, cleansers, primers and even the extensions themselves. They can happen after years of normal wear with no previous reaction or they can happen every single time depending on your sensitivity.

All adhesives I use are of medical grade. Itmeans they share similar ingredients to adhesives used in hospitals to close wounds and seal sutures. If you have had any contact with adhesives, a reaction can occur immediately or up to 24 hours after first contact.

Q: Difference between an allergic reaction and just a slight irritation.

A: I know that sometimes a small irritation can look like an allergic reaction. So for your peace of mind, here’s how to know the difference between them. Irritation can be caused from the edge of the pad or tape being too close to your eyeball causing what looks like a red line across the bottom of your eye. It can also happen when you open your eyes too quickly after or during the lash extension application and are exposed to adhesive fumes.

Any redness or irritation that occurs from the application should subside within the few days. Please note that an allergic reaction will have both itching and swelling where a slight irritation does not.


Q: Do I need an appointment?

A: You need to book all your appointments in advance on the booking page. It is very easy and safe. Deposit required.

If you’ve lashes done elsewhere, please contact with me before booking to determine what kind of booking is needed.

If you need to book a free consultation or removal – please get in touch through the contact form here.

Q: Where and how can I book?

A: Go to and click to the service you are interested in, find a book now button and follow the steps. It is safe and easy.

If you have any issues at all, please do get in touch through the contact form here.

Q: Do I have to pay it all upfront?


All bookings needs to be paid 100% upfront, of which $25 is non refundable deposit.

Q: What is your cancellation policy? When can I cancel?

A:  $25 deposite from all cancellation and no show ups within 24 hours of the appointment are non-refundable.

All cancellations more than 24h before your appointment will be fully refunded. Please note it may take 3-4 working days.

If more than 15 minutes late to your appointment, we cannot guarantee full satisfaction of your results. Clients arriving 15 minutes late will most likely be rescheduled.

Q: How long is an appointment?

A: Full Set and Infills take the same amount of time.  100% coverage.

Classic lashes full set 2 – 3 hours,

Classic + 2D, 3D full set 2½ – 3 hours

Russian Volume full set 3 hours

Q: What do I need to know/do before an appointment?

A: Please do not wear any makeup to your appointment, especially eye makeup and mascara. Make sure your lashes are thoroughly cleaned with all traces of mascara removed.

Do not wear contact lenses.

Please arrive about 5 minutes prior to your appointment to fill out my entry form.


Q: Where is your home studio located and how can I access the building?


Mila Lashes is located at 4304/1-7 Waterford Court, Bundall, Gold Coast, QLD

More information will be sent to you in the booking confirmation email.

Q: Where can I park my car?

A: You can find free visitors’ parking in the basement of the building. If  there are none available in the basement, there are usually a few spots available on the street in front of the building.